Bilingual Human Resources Generalist - 1st Shift

Job Title:

Human Resources Generalist

Location:

Fredericksburg, PA

Department:

Human Resources – HR Generalist

Reports To:

HR Business Partner

Position Summary

The HR Generalist serves as a key member of the HR Service Center, acting as the first point of contact for employees and managers. This role provides day-to-day HR support, ensures accurate HRIS and employee data management, supports onboarding and employee experience initiatives, and triages HR inquiries to appropriate Centers of Excellence (e.g., LOA/WC, Payroll, Total Rewards).

This position transitions from administrative support to a more proactive, employee-facing HR role focused on service delivery, process consistency, and operational excellence.

Key Responsibilities

HR Service Delivery & Employee Support

• Serve as the primary front-line HR contact for employee and manager inquiries 
• Provide guidance on HR policies, procedures, and programs 
• Triage and route complex issues to appropriate HR functions (LOA/WC, Payroll, HRBP, etc.) 
• Ensure timely and consistent resolution of employee concerns 

HR Operations & Data Management

• Maintain and audit employee records in HRIS for accuracy and compliance 
• Process employee transactions 
• Support documentation and tracking of HR activities and workflows 
• Generate reports and support the tracking of HR metrics

Employee Experience

• Enhance employee experience through consistent communication and support
• Send out and analyze employee satisfaction surveys
• Conduct exit interviews and provide feedback to leaders
• Assist in monitoring organizational culture

Process Coordination & Continuous Improvement

• Support standardized HR processes across locations 
• Identify in efficiencies and recommend process improvements 
• Assist in implementation of HR programs and initiatives 
• Maintain HR forms, templates, and documentation 

Cross-Functional Support

• Partner with Payroll, HRIS, and Total Rewards teams to ensure data integrity 
• Support training and development coordination as needed 
• Provide administrative and operational support to HRBP team 

Qualifications

Education & Experience

• Associate’s or Bachelor’s degree in HR or related field preferred 
• 2+ years of HR or administrative experience (HR environment preferred) 

Skills & Competencies

• Bilingual (Spanish & English) Required 
• Strong interpersonal and communication skills 
• Ability to handle confidential information with discretion 
• Detail-oriented with strong organizational skills 
• Ability to manage multiple priorities in a fast-paced environment 
• Proficiency in Microsoft Office and HRIS systems