Essential Duties and Responsibilities:
The Cake Decorator prepares, designs, and decorates cakes as well as performs the following duties (other duties may be assigned):
- Prepares cakes, icings, and any other necessary items needed for decorating
- Follows guidelines established in the Cake Production Manual
- Follows production guidelines & schedules established by Bakery Manager
- Decorates all cakes within specified time indicated for all customer orders
- Assists customers on the service counter as needed
- Decorates cookies, cakes, cupcakes, and other baked goods for display and bakery counter
- Maintains the integrity of the Dessert Case
- Responsible for all material in the Bakery logbook
- Assists the Bakery Manager as needed. Duties may include packaging product and serving customers on the counter
- Answers the telephone and takes bakery orders as necessary
- Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business
- Maintains Bakery Department under current California Weights & Measures mandates. Understands use of proper tares and accurate weights
- Maintains Bakery Department in Price Integrity, accurate pricing, signage, and posted weights
- Packages, displays, and merchandises all bakery goods according to company standards.
- Maintains Bakery Department under current health codes and company standards on sanitation and cleanliness at all times
- Knows all cleaning chemicals authorized in the Bakery Department and understands proper usage
- Follows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all leftover products. Utilizes leftover products before opening new product
- Inspects product during baking process & preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms’ stringent standards
- Inspects finished bakery products in accordance to Bristol Farms standards of quality, weight specifications, & presentation
- Follows safety work standards and reports any safety hazards to the Bakery Manager and/or Store Director
- Follows the employee handbook at all times, especially on service standards and appearance
- Meets and exceeds Bristol Farms standards in customer service, quality, design, safety, and cleanliness at all times
Customer Service Skills
The Cake Decorator is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. The individual is required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Cake Decorator is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.
Education and/or Experience
High School diploma or general education degree (GED); or three to six months related experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Knowledge of English
This is a customer service driven position. The candidate must have the ability to speak, read and understand English.
Mathematical Skills
Ability to add, subtract, multiply, and divide using whole numbers.
Reasoning Ability
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; frequent use of wrists; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 25 pounds and occasionally lift and/or move up to100 pounds. Specific vision abilities required by this job include close and color vision.
Work Environment
While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually moderate and occasionally loud.