Essential Duties and Responsibilities:
The Baker works closely with the Bakery Manager. He or she also performs the following duties (other duties may be assigned):
- Prepares bakery and specialty products such as bagels, breads or pastries as directed by the Bakery Manager and the corporate office
- Bakes and/or produces all bakery products as established in Bakery Production Guide
- Follows production schedule created by the Bakery Manager
- Works diligently to reduce shrink by matching sales volumes with production volumes
- Ensures product rotation to reduce shrink
- Controls costs by properly executing portion control and by production guidelines
- Maintains Bakery Department under current California Weights & Measures mandates. Understands use of proper tares and accurate weights
- Maintains Bakery Department in Price Integrity. Accurate pricing, signage, and posted weights
- Responsible for all material in the Bakery logbook
- Assists customers with orders; suggests other bakery products to accompany order
- Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business
- Maintains Bakery Department under current health codes and company standards on sanitation and cleanliness
- Understands proper usage of all cleaning chemicals authorized in the Bakery Department
- Follows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all leftover products. Utilizes leftover products before opening new product
- Inspects product during baking process & preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and BFLA stringent standards
- Inspects finished bakery products in accordance with BFLA standards of quality, weight specifications, & presentation
- Follows safety work standards and reports any safety hazards to the Bakery Manager and/or Store Director
- Helps receive, break down, and store Bakery loads
- Follows the employee handbook at all-times, especially on service standards and appearance
- At all times, meets and exceeds Bristol Farms standards in service, quality, and cleanliness
Customer Service Skills
The Baker is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Baker is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.
Education and/or Experience
High School diploma or general education degree (GED); or three to six months related experience.
Language Skills
Ability to read and interpret documents such as recipes, safety rules, memos, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms.
Knowledge of English
This is a customer service driven position. The candidate must have the ability to speak, read and understand English.
Mathematical Skills
Ability to add, subtract, multiply, and divide using whole numbers.
Reasoning Ability
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; frequent use of hands; hands to finger; handle, or feel objects, tools, or controls. The individual occasionally is required to reach with hands and arms. He or she is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision.
Work Environment
While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually moderate and occasionally loud.