Dairy Farmers of America

Retail Sales Associate

GENERAL PURPOSE

Provide excellent customer service, assisting customers with their inquiries and purchases, and ensuring the store is well-maintained, clean, and organized. Promote a welcoming and friendly atmosphere.

JOB DUTIES AND RESPONSIBILITIES

· Greet customers in a friendly and welcoming manner, and provide assistance with their shopping needs. Answer customer questions, provide product information, and offer suggestions or recommendations as needed

· Process customer purchases, handle cash and credit card transactions accurately, and operate the cash register or point-of-sale system efficiently

· Acquire an understanding of the products sold in the store. Stay up-to-date with new arrivals, promotions, and special offers to effectively assist customers in finding the right products

· Handle customer complaints and concerns professionally and escalate issues to the store manager if necessary, aiming to achieve a satisfactory resolution

· Stock, rotate, and organize shelves and displays; ensure that products are properly labeled and priced

· Keep store looking clean and organized; perform daily assigned cleaning jobs

· Help monitor inventory levels and notify supervisor when products need to be replenished or reordered. Assist in regular inventory counts

· Be vigilant for shoplifting or fraudulent activities and report any suspicious behavior or incidents to the store security or management

· Answer incoming calls

· Complete shipping activities (e.g., UPS)

· The Creamery: cut cheese samples, variety bags, and cheese trays; bag curd in wrap area; bag candy; scoop ice cream

· St. Alban’s: load and unload customer vehicles; load/unload freight trucks; fill propane tanks

· Follow all safety and sanitation procedures

· The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

EDUCATION AND EXPERIENCE

· High school diploma or equivalent preferred

· 0 to 1 year of retail, customer service, or related experience

· Certification and/or License – may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

· Strong customer service skills

· Able to complete basic arithmetic, such as addition, subtraction, multiplication, and division

· Able to handle cash transactions accurately

· Able to respond courteously and efficiently to inquiries, complaints, and requests

· Able to project a professional image

· Able to communicate clearly and effectively

· Able to work in a team-oriented environment

· Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment

· Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans