Stuart W. Johnson & Co., Inc. - Lake Geneva, WI
Inside Sales and Training Manager Position
Stuart W. Johnson & Co., Inc. is a leading regional distributor of equipment, services and supplies to dairies, cheese plants, food processing facilities, breweries and pharmaceutical companies. Our primary service area is Wisconsin and the surrounding states.
Our history includes the support of the Alfa Laval/Tri-Clover line of sanitary equipment since the early 1950’s. In that time and through multiple family generations, Stuart W. Johnson & Co., Inc. has grown with many industry partners. Through our representation and association with industry leading manufacturers such as Alfa Laval (pumps, valves, fittings), Anderson Instrument Co. (meters, level, pressure, temperature, HTST), APV (homogenizers, pumps, valves) and Strahman Valves (washdown equipment), we provide a single source solution for the product and service needs of our customers.
Located in Lake Geneva, WI, our centrally located warehouse provides one day (or less) delivery to our customer base. We currently have an inside sales and training manager position open, which we are planning to fill as soon as possible. No remote work is available, and while little overtime or weekend work is necessary, customer expectations and plant downtime sometimes require schedule flexibility. Otherwise, the schedule for this position is 8AM to 4:30PM daily with one half hour for lunch.
The position is salaried with bonus opportunity. Benefits include healthcare, dental and vision for the employee with the option to purchase for family, profit sharing, 401K for employee contributions, short- and long-term disability, life insurance, vacation and observed holidays. This position will report to the V.P. Sales.
Job Requirements:
Responsibilities:
-Provide sales support to outside sales representatives and customers.
-Prepare and process customer quotes, orders and follow up, including tracking orders and ensuring timely delivery.
-Assist customers with product selection and technical questions related to the specific application.
-Coordinate with vendors and manufacturers for pricing and availability of product or service.
-Manage customer relationships through phone and email communications.
-Maintain accurate records in the Sage ERP system and in the specific customer folders.
-Develop and maintain training program for inside sales associates.
-Coordinate field training, rides with field sales and field service opportunities.
-Manage the review criteria and process for inside sales associates.
Qualifications:
-Proficient computer skills including Microsoft Office and Sage ERP for order entry.
-Strong communication and customer service skills.
-Ability to manage multiple projects and priorities simultaneously.
-Mechanical aptitude and ability to understand sanitary and industrial equipment, including various applications.
-Strong attention to detail and problem-solving skills.
Preferred Experience:
-Technical sales and training experience.
-Sanitary or industrial distribution or manufacturing environment.
-Sanitary processing equipment, including pumps, valves, fittings, heat exchangers and homogenizers.
-Experience supporting outside sales teams.
-Ability to communicate with and work closely with other departments, including sales, finance and warehouse.