Overview:Fat Ice is a leading producer of crystal-clear craft ice, designed to enhance any beverage program. We are looking for energetic and motivated individuals who thrive in a fast-paced, collaborative environment. Whether you're just starting your career or bringing years of experience, we welcome you to join our team and grow with us.
Job Description:Fat Ice is looking for a FICO Coordinator to design and support our FICO programs. This role designs new FICO programs in VCarve, runs FICO programs on the CNC machines to keep production on schedule, and serves as the point of contact between operations and the management team for everything related to FICOs. Working with Customer Service and Sales, the FICO Coordinator manages each Custom FICO request from intake to first production, uses the Monday board to set priorities, and makes sure every customer requirement is delivered on time.
Key Responsibilities:
Custom FICO Requests and Priorities
- Coordinate with Customer Service and Sales to gather Custom FICO requirements: artwork or logo, dimensions, quantities, and due dates.
- Use the Monday board to review priorities, track every FICO request, and keep its status up to date.
- Confirm realistic timelines with Customer Service and Sales and flag any request at risk of missing its due date as early as possible.
- Make sure customer requirements are met on time, from approved design to first production.
FICO Program Design (VCarve)
- Design new FICO programs in VCarve from customer artwork and specifications, preparing toolpaths that cut cleanly and run efficiently on our CNC machines.
- Support existing FICO programs: update, correct, and improve them as needed.
- Keep the FICO program library organized: consistent file naming, only current versions in use, and retired versions archived.
New Program Rollout and Samples
- Coordinate with the CNC team to set up and run new programs on the CNC machines.
- Test new programs, validate first pieces against the approved design and specifications, and adjust before releasing them to production.
- Prepare and ship samples of new FICOs and special event pieces to customers, and track customer feedback and approval.
FICO Production
- Run existing FICO programs on the CNC machines to support the established production schedule.
- Follow the production schedule and report any issue that puts it at risk (machine downtime, ice quality, program issues) to the Production Supervisor.
- Inspect finished FICOs for design accuracy, dimensions, clarity, and finish; hold and report any nonconforming product.
Communication and Reporting
- Serve as the point of contact between operations and the management team for all FICO topics.
- Work with the Senior Engineer to provide regular status updates on new programs.
- Keep Customer Service informed on the status of each Custom FICO request so they can update customers.
Quality, Food Safety, and Safety
- Follow OSHA, lockout/tagout, GMP, sanitation, and food safety procedures in the CNC area.
- Keep the CNC and design work areas clean, organized, and audit-ready at all times.
Performance Expectations:
- On-time delivery: Custom FICO requests and samples are delivered by the customer’s due date.
- Turnaround: new FICO programs are designed, tested, and released within the agreed lead time.
- Schedule adherence: FICO production meets the production schedule by shift and by week.
- Quality: FICOs match the approved design and specifications, with minimal scrap and rework.
- Communication: the Monday board and status updates to the Senior Engineer and Customer Service are accurate and up to date.
Requirements:
- Be comfortable working part or all of your shift in a freezer—we’ll provide the cold weather gear!
- Stand for extended periods and perform repetitive movements such as bending, reaching, pushing, and pulling.
- Lift and carry up to 50 lbs. regularly. Reasonable accommodation may be made for individuals with disabilities.
- Follow OSHA safety guidelines, including proper handling of materials and equipment.
- Have a flexible schedule, including availability for overnight shifts, weekends, and holidays.
- Be willing to support other production areas when production needs require it.
Qualifications and Skills:
- Working knowledge of VCarve (Vectric) or similar CAD/CAM software, including designing artwork, creating toolpaths, and preparing programs for CNC.
- Hands-on CNC router experience, including machine setup and operation.
- Experience preparing logos and artwork with graphic design software (e.g., Adobe Illustrator, CorelDRAW, or Inkscape) is a plus.
- Experience with Monday.com or a similar project management tool is a plus.
- Strong organization and time management, with the ability to manage multiple projects and deadlines at once.
- Clear written and verbal communication with customer-facing teams and management.
- Attention to detail and the ability to follow technical specifications.
- Experience in food production or a cold environment is a plus.
- Food handler’s permit (or willingness to obtain one within 30 days of hire).
Benefits:
- Opportunities for career growth and advancement.
- Health, dental, and vision insurance (available to eligible employees).
- Paid Time Off (PTO).
- Parental Leave.
- Educational Reimbursement.
Fat Ice is an equal opportunity employer.