As the Remote Demonstration Brand Ambassador Manager, you will play a pivotal role in driving brand awareness and sales through exceptional in-store experiences. You will recruit, develop, and lead a team of Contract Brand Ambassadors and ensure seamless operations across your assigned area. This is a hands-on leadership position for someone who thrives on high energy, team development, logistics, and delivering results in a dynamic retail environment.
Key Responsibilities
Team Recruitment & Onboarding
- Actively recruit, interview, and onboard Contract Brand Ambassadors in your assigned
- territory/channel.
- Coordinate and schedule candidate interviews and onboarding training calls.
- Manage new hire onboarding through Paycom, ensuring all paperwork and compliance
- steps are completed accurately and on time.
- Maintain and update onboarding records in SharePoint and Excel trackers.
- Demo Scheduling & Event Coordination
- Build, manage, and maintain demo event schedules for your team using the
- Connecteams app.
- Coordinate in-store demo events at locations, ensuring all events are staffed, supplied,
- and executed on time.
- Communicate event details, expectations, and recaps to Brand Ambassadors and
- internal stakeholders.
- Process and reconcile reimbursement submissions for demo events in a timely and
- accurate manner.
Field Team Management & Accountability
- Monitor and review Brand Ambassador locations via geotracking tools to ensure field compliance and accountability.
- Conduct regular check-ins with your team to coach performance, address challenges, and maintain high morale.
- Track event recaps, demo data, and field performance metrics; update all records in Excel and Sharepoint.
- Manage offboarding of terminated reps, including coordinating the return of all company-owned demo supplies and equipment.
- Oversee supply inventory for your region, ensuring Brand Ambassadors have everything needed to execute demos effectively
- Generate and manage bulk UPS shipping labels for marketing kit supply distribution to field reps.
- Coordinate with the operations team on supply forecasting and replenishment needs.
Brand Representation & Sales Execution
- Ensure all Brand Ambassadors represent KiZE with professionalism and enthusiasm, delivering consistent and compelling in-store experiences.
- Train and coach your team on product knowledge, sales techniques, and brand messaging.
- Drive sell-through at the store level by setting performance goals and holding your team accountable to results.
- Serve as the primary point of escalation for issues arising during in-store events.