Job Summary: This position is responsible for the support of the sales process and the fundamental steps of customer service, from onboarding a new customer to the reoccurring order. This role assists the sales team in growing the customer base and following through on business leads. The Sales & Marketing Coordinator provides departmental support, reports, and presentations. Additionally, this individual supports fellow sales team members, the front office, and special projects.
Job Functions:
Sales & Marketing Support
- Onboard new customers utilizing customer service processes and procedures
- Manage (receive, accurately enter, and confirm) purchase orders (POs)
- Communicate with customers regarding the status of POs
- Maintain order board to oversee order timelines and effectively communicate updates
- Coordinate with Production for timely processing and shipment of orders
- Process invoices for UPS and prepaid credit card payments
- Field and resolve customer concerns and feedback
- Enter leads into Customer Relationship Management (CRM) system
- Engage customer accounts to maintain relationships and support sales growth
- Prepare and coordinate samples shipments to customers
- Facilitate and document price quotations as needed from sales team
- Generate monthly sales reports and presentations
- Assist with marketing materials and trade show logistics
- Support travel planning for Sales team and CEO
Office Support
- Greet visitors
- Answer phone, screen and direct calls, & sort mail as necessary
- Maintain order/tidiness in front office
- Order office supplies as needed
- Assist with corporate events
General
- Support continuous improvements to enhance processes, increase efficiency, and reduce waste
- Perform other related duties assigned by management
Job Qualifications:
Education
- Bachelor’s degree preferred (technical or business degrees is ideal)
Experience
- 2 or more years in manufacturing environment (food or flavor manufacturing preferred)
- 2 or more years in customer service in a business-to-business environment (sales & marketing preferred)
- Proficient in QuickBooks (Enterprise preferred) or other MRP software
- Familiarity with CRM systems
- Experience using MailChimp or similar marketing campaign platforms
- Experience or training in Safe Quality Food (SQF) quality regulations
Skills
- Excellent communication skills and a focus on advocacy for customers, conflict resolution and strong interpersonal skills
- Critical thinking, organizational, and time management skills with ability to efficiently prioritize tasks, resolve issues, and meet customer requests
- Detail-oriented with ability to follow verbal, written, and standard operating procedure (SOP) instructions
- Basic Excel functions such as using formulas, performing calculations, creating reports, and using conditional formatting
- Competency in Microsoft Office suite (SharePoint platform preferred)
- Perform calculations quickly and accurately
- Conduct oneself in a professional manner
- Author SOPs and document processes
- Conduct oneself in a professional manner
Physical Requirements
- See, smell, and taste products occasionally (Note: Some products may contain allergens
milk, peanuts , alcohol, and/or sulfites.)
- Lift and carry up to 30 pounds occasionally
- Remain stationary at desk and use computer sporadically throughout workday
- Possess general vision, hearing, speech, and ideally color perception abilities
- Stand; walk; sit; reach with hands and arms; use hands to handle or feel objects, tools, or controls regularly
- Climb ladder and mobile staircase, balance, kneel, and crouch occasionally