Essential Duties and Responsibilities
- Responsibilities include, but are not limited to the following. Other duties may be assigned.
- Responsible for training and overall development of employees under direct supervision.
- Ensures that customer issues, both internal and external, are resolved satisfactorily through self or other subordinates. Manages with integrity, honesty and knowledge that promote the culture, values and mission of Newfound Market.
- Utilizes existing tools and best practices to identify and prioritize communications and regularly uses discretion to filter communication. Communicates clearly, concisely and accurately in all interactions.
- Actively manages staff, either directly or through the management team by regularly providing coaching, feedback, and developmental opportunities in an effort to build effective teams.
- Responsible for P&L, inventory management, and other budget or sales targets for employees under direct supervision.
- Responsible for managing labor costs (e.g., scheduling hours, controlling overtime, etc.) for employees under direct supervision.
- Documents violations of Company policies following guidelines set forth in the Employee Handbook for employees under direct supervision.
- Monitors work for completeness, accurate measurements, thoroughness, and appropriateness to assure work completed is in conformance to company standards, policies, and procedures.
- Maintains a safe, clean, sanitary and pleasant environment in all areas of the restaurant.
- Required to perform all essential duties of areas assigned;
- Conducts inventories.
- Responsible for providing annual review for direct reports in a timely manner.
- Ensures compliance of employees with established security, sales, and record keeping procedures and practices.
Customer Service Skills
The general manager is expected to provide customer service to internal as well as external customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The general manager is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the work place.
Supervisory Responsibilities
He/she is responsible for the overall direction, coordination, and evaluation of the full service restaurant. Carries out supervisory responsibilities in accordance with company policies, procedures, and applicable laws.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays and that may include a total of 50 or more hours per week.
- Experience in a role that requires frequent interaction with customers, fulfilling the requests of customers and responsibility for addressing customer issues, questions and suggestions.
- Ability to manage effectively in a fast-paced environment.
- Ability to manage multiple situations simultaneously.
- Ability to manage resources ensuring established service levels are achieved at all times.
- Interpersonal skills.
- Knowledge of company accepted supervisory practices and procedures.
- Organization and planning skills.
- Strong operational skills in a customer-service environment.
- Strong problem-solving skills.
- Team-building skills.
- Ability to communicate clearly and concisely, both orally and in writing.
- Strong leadership skills, with the ability to coach and mentor others.
- Ability to plan and prioritize workload.
- Ability to handle confidential and sensitive information.
Education and/or Experience
As this is a Salaried Position, the minimum education requirement includes:
Must be Food Safety certified.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, and business correspondence. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, percentages, and volume.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, talk, hear, taste, or smell. The employee frequently is required to walk and hands to finger, handle or feel. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, extreme cold, and extreme heat. The noise level in the work environment is usually moderate to loud.