Essential Duties and Responsibilities
The Produce Shift Supervisor assists the Produce Manager & Assistant Produce Manager with ordering, processing, and selling of products, as well as maintains department standards. Performs the duties listed below (other duties may be assigned):
- Leads by example; models correct behavior and adherence to company policies and procedures.
- Assumes all responsibilities of the Produce Clerk.
- Assists with the ordering and receiving of products, and proper invoice routing.
- Acts as the Produce Manager on the sales floor when the Produce Manager or Assistant Produce Manager is unavailable.
- Trains and coaches employees on procedures and tasks for department, on an on-going basis.
- Assures consistency and uniformity of work techniques and standards among department members.
- Must assist in certain computer functions and applications.
- Resolves customer complaints in such a manner to assure return business.
- Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business.
- In the absence of the Produce Manager or Asst. Produce Mgr., conducts accident investigations and completes necessary paperwork within accordance to Cal OSHA SB-198 including notifying the Manager on Duty of any accidents.
- Maintains clean and sanitary working conditions of all Produce department areas, including, freezers, reach-ins, equipment, and surrounding areas.
- Knows all cleaning chemicals authorized in the Produce area and understands proper usage.
- Trains & updates Produce staff, on sanitation procedures & proper use of cleaning chemicals.
- Follows the FIFOrotation system (First-in, First-out).
- Inspects Produce; including measuring temperatures throughout the preparation process of melons, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms Lazy Acres’ stringent standards.
- Follows safety work standards and reports any safety hazards to supervisors and/or Store Director.
- Follows the employee handbook at all times, especially on service standards and appearance.
- At all times, meets and exceeds Bristol Farms Lazy Acres standards in freshness, quality, sanitation, and cleanliness.
Supervisory Responsibilities
The Produce Shift Supervisor may be responsible for supervising a total of 3-20 employees in the Produce Department during the absence of the Produce Manager or Asst. Produce Mgr.
Customer Service Skills
Produce Shift Supervisors are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Produce Shift Supervisors are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.
Education and/or Experience
High School diploma or general education degree (GED); six months to one-year related experience and /or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms Lazy Acres.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume. Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.
Knowledge Of English
This is a customer service driven position. The candidate must have the ability to speak, read and understand English.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; frequent use hands to finger; handle, or feel objects, tools, or controls. The employee is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision.
Work Environment
While performing the duties of this job, the employee regularly works near moving mechanical parts. Use of sharp knives required. The noise level in the work environment is usually moderate.
Why You’ll Love Working at Bristol Farms:
- Amazing earning potential, paid weekly!
- A values-based culture that will engage and empower your growth and development.
- A strong training program that will build your restaurant and guest service skills.
- Opportunity for growth within our family of brands.
- Benefits available – Including medical, dental, vision, and 401K.
- Numerous scholarship opportunities available to full & part time team members.
- 20% discount at all Bristol Farms and Lazy Acres locations.
- $60 credit to Shoes for Crews every 6 months of employment.