??Location:On-site at Field Fresh Foods
About Us
AtField Fresh Foods, we are passionate about delivering the freshest, highest-quality produce to our customers. As a trusted industry leader, we specialize in providing customized fresh food solutions to restaurants, retailers, and food service providers. Our commitment to quality, innovation, and sustainability drives everything we do.
We believe in fostering acollaborative, dynamic, and growth-oriented work environmentwhere employees are empowered to take ownership of their roles and make a real impact. At Field Fresh Foods, you won?t just have a job, you?ll build afulfilling careerwith opportunities for advancement, professional development, and a supportive team that values your contributions. If you?re looking to join a company that values hard work, fresh ideas, and customer satisfaction, we?d love to have you on board.
Job Summary
We are seeking afriendly and detail-oriented Customer Service Representativeto assist customers withorder placement, inquiries, and issue resolution. This role requiresstrong communication skills, problem-solving abilities, and a customer-focused mindsetto ensure an exceptional customer experience.
Bilingual in Spanish and English is preferredto effectively communicate with a diverse customer base.
What You?ll Do
- Respond tocustomer inquiries via phone and emailin a professional and timely manner
- Processcustomer orders, changes, and returnswith accuracy
- Provideproduct and service information, answering customer questions and concerns
- Work closely withsales, operations, and warehouse teamsto ensure order fulfillment and on-time delivery
- Handlecustomer complaints and issue resolutionwhile maintaining a positive customer experience
- Maintainaccurate records of customer interactions and transactionsin the system
- Assist incoordinating deliveries, tracking shipments, and updating customers as needed
- Identifyopportunities to enhance customer experienceand suggest process improvements
What You Bring to the Table
?Education:High school diploma or equivalent required; college degree preferred
?Experience:1-2 years ofcustomer service experience, preferably infood distribution or logistics
?Bilingual:Fluent in Spanish and English(Preferred)
?Communication Skills:Strong verbal and written skills to interact effectively with customers and internal teams
?Problem-Solving Mindset:Ability tohandle customer concerns professionallyand find solutions quickly
?Attention to Detail:Ability toaccurately process orders and maintain records
?Tech-Savvy:Proficiency inGmail, Google Workspace (Docs, Sheets, Drive), and CRM systems
Why Join Field Fresh Foods?
We know that great employees are the foundation of our success, and we?re committed to providinga rewarding and supportive work environment. Here?s what we offer:
- Competitive pay with performance-based incentives
- Comprehensive health benefits(Medical, Dental, and Vision)
- 401(k) with company matchto help you plan for the future
- Employee discountson fresh products
- On-Demand Payto access your earnings when you need them
- Opportunities for career advancement and professional development