Customer Service RepresentativeRoselle, NJFull-Time | Monday-Friday | 8:30 AM - 5:00 PM$21.00 - $23.00 per hourAbout the OpportunityA growing manufacturing and distribution company is seeking a
Customer Service Representativeto join its team. This individual will play a key role in supporting customer accounts, processing orders, coordinating shipments, and ensuring a high level of service throughout the order fulfillment process.
The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while maintaining a customer-first mindset.
Responsibilities- Enter and manage customer orders accurately and efficiently.
- Respond to customer inquiries regarding orders, deliveries, product information, and account-related requests.
- Coordinate with internal departments to ensure timely order fulfillment and delivery.
- Track shipments and provide customers with status updates and delivery information.
- Communicate proactively regarding order changes, delays, and other important updates.
- Assist with resolving customer concerns and ensuring a positive customer experience.
- Maintain accurate records, customer information, and order documentation within company systems.
- Support additional administrative and customer service functions as needed.
Qualifications- 1+ year of experience in customer service, order entry, administrative support, or a related position.
- Strong attention to detail and ability to manage multiple priorities.
- Excellent communication and interpersonal skills.
- Proficiency with Microsoft Office, including Outlook, Excel, and Word.
- Experience with ERP, CRM, inventory, or order management systems is a plus.
- Strong problem-solving skills and a collaborative, team-oriented approach.
What We Offer- Competitive hourly compensation
- Stable Monday-Friday schedule
- Professional and team-oriented work environment
- Opportunities for growth and development
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