DescriptionSummary:The primary role of the Customer Service Manager is to oversee total internal and external customer care.
Primary Responsibilities:
The duties for this position include but are not limited to the following:
- Offer guidance and insight to all requests of Customer Service.
- Manage a staff of three customer service / logistics representatives.
- Ensure accurate and timely order and shipping processes.
- Forecast inventory levels and reorder points for specific co-pack customers and special-order products moved from east and west.
- Maintain inventory of third-party cold storage facility.
- Notify internal employees of all new or discontinued product master files.
- Orchestrate PO processing and shipments with Sales, Production and Traffic for specific co-pack customers according to set time lines.
- Work with AR to monitor customer credit limits and hold status.
- Maintain SOP for Customer Complaint Process.
- Prepare and report all shortages and documented customer complaints weekly.
- Build and process EPM reports.
- Conduct department training and informational meetings as needed.
- Set internal standards and proactively seek to improve processes.
QualificationsQualifications:To be eligible for this position, candidates should meet the following requirements:
- High school diploma or equivalent, some college preferred.
- Prior management experience preferred
- Quick learner with a keen attention to detail, demonstrated ability to keep projects moving and excellent follow-through
- Strong analytical and organizational skills
- Talent for interacting with individuals at all levels of the organization
- ERP experience required, Aptean Ross preferred.