Fat Ice

Shipping & Receiving Lead (Inbound / Outbound)

Overview:Fat Ice is a leading producer of crystal-clear craft ice, designed to enhance any beverage program. We are looking for an experienced shipping and receiving professional who thrives in a fast-paced, collaborative environment and is ready to own inbound and outbound operations at our Austin, TX production facility.

Job Description:The Shipping & Receiving Lead owns all inbound and outbound activity at our Austin facility, from receiving raw materials, packaging, and supplies to staging, loading, and shipping frozen finished product to customers, third-party cold storage warehouses, and our other locations. This person is accountable for the ERP record of every receipt and shipment: each transaction must be entered accurately and on time so that inventory, production planning, and customer service can rely on it. The role prioritizes safety, food safety, cold-chain integrity, and accuracy while adhering to company and regulatory guidelines.

Duties:

Inbound / Receiving

• Receive all incoming deliveries (raw materials, packaging, and supplies) and verify shipments against purchase orders and packing slips for accuracy in quantity, quality, and condition.

• Complete inbound trailer inspections (cleanliness, odor, pests, seal integrity, temperature) and document them on the receiving checklist.

• Inspect goods for damage, defects, or inconsistencies; reject or place non-conforming materials on hold and report issues promptly to management and Quality.

• Record rejected or returned materials and coordinate returns and credits with suppliers.

• Organize and store all received goods in designated storage locations promptly and accurately, following FIFO (First-In, First-Out).

Outbound / Shipping

• Pick, stage, and load outbound orders against sales orders and transfer orders, verifying item, quantity, lot, and pallet configuration before the truck leaves.

• Complete outbound trailer inspections, including confirming reefer trailers are pre-cooled to the required frozen temperature, and record load temperatures.

• Prepare and verify shipping documents (bills of lading, packing lists, pallet labels) and obtain driver signatures.

• Prepare, pack, and ship product samples to prospective customers, and share tracking information with the sales team.

• Keep management and customer service informed of the status of all shipments and receipts, including delays, shortages, and exceptions.

ERP & Inventory Control

• Enter every inventory transaction in the ERP (NetSuite) in real time: item receipts against purchase orders, item fulfillments against sales orders, and transfer orders.

• Maintain lot and date traceability for all inbound materials and outbound finished goods.

• Keep the physical inventory and the ERP in sync: block counts at the beginning of each shift, a box and packaging count every Friday, and cycle counts and month-end physical counts as scheduled. Investigate variances and report them to management.

• Monitor packaging and supply levels and communicate shortages, delays, or issues to purchasing and production before they disrupt the schedule.

• Maintain accurate, audit-ready receiving and shipping records, including dates, supplier and carrier information, quantities, temperatures, and any discrepancies.

Safety, Food Safety & Housekeeping

• Check perishable and frozen items for proper temperature compliance and take appropriate action if deviations are detected.

• Monitor storage conditions to ensure they meet company and regulatory standards for cleanliness and safety.

• Always ensure proper use of PPE (personal protective equipment).

• Operate equipment such as forklifts and pallet jacks safely and in compliance with company policies and local regulations (certification required).

• Maintain clean and organized dock, receiving, and storage areas, ensuring compliance with food safety and sanitation guidelines.

• Work closely with production, warehouse, quality, and customer service teams to ensure the timely availability of materials and on-time shipments.

• Coordinate with quality control personnel to ensure all materials and finished goods meet company quality standards.

Requirements:?

• Be comfortable working part or all of your shift in a freezer we?ll provide the cold weather gear!?

• Stand for extended periods and perform repetitive movements such as bending, reaching, pushing, and pulling.?

• Lift and carry up to 50 lbs. regularly. Reasonable accommodation may be made for individuals with disabilities.?

• Follow OSHA safety guidelines, including proper handling of materials and equipment.?

• Maintain situational awareness and adhere to company and regulatory safety protocols.?

• No use of headphones or cell phones while operating the forklift.

• Flexibility to work inside the freezer to assist with shoveling snow or helping on the packing side.

• Employees must be available to work a flexible schedule, including overnight shifts, weekends, and holidays.

• Shift lengths may vary based on production needs. Employees are expected to remain on-site as needed to complete critical tasks, which may extend beyond 8 hours.

Qualifications and Skills:

• 2+ years of hands-on shipping and receiving experience in a warehouse, distribution, or food/beverage manufacturing environment; frozen or cold-chain experience strongly preferred.

• Required: proven experience using an ERP system to process inventory transactions (receiving against purchase orders, shipments/fulfillments, transfers, and cycle counts). NetSuite strongly preferred; SAP, Oracle, Microsoft Dynamics, Fishbowl, or a comparable ERP/WMS will be considered. Candidates should be able to describe the specific transactions they processed.

• Experience preparing bills of lading and shipping paperwork; experience shipping parcels (UPS/FedEx) is a plus.

• Strong computer skills, including Excel or Google Sheets, email, and handheld scanners or tablets.

• High attention to detail and the discipline to keep the system and the floor in sync.

• Familiarity with FIFO, lot traceability, and food safety programs (GMP, HACCP, AIB or SQF audits) is a plus.

• A food handler?s permit (or willingness to obtain within 30 days of hire).

• Experience operating forklifts, pallet jacks, or similar equipment (certification preferred).

• Keep an open line of communication with management about breaks and mealtimes.?

• Bring strong communication and people skills to the team.?

• Stay calm and focused in time-sensitive or high-pressure situations.?

• Be open to feedback it helps us all improve and work better together.?

• Look for ways to grow, learn new skills, and take on new challenges.?

• Value teamwork, hard work, and a positive, inclusive work environment.?

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Benefits:??

• Opportunities for career growth and advancement

• Health, dental, and vision insurance (available to eligible employees)

• 401(k)

• Paid Time Off (PTO)

• Parental Leave

• Educational Reimbursement

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Fat Ice is an equal opportunity employer.?