Kuhn North America, Inc.

Technical Support Specialist - Electronics

• Maintain expert knowledge of electronics applications in KUHN products
• Solve customer service needs with required urgency
• Helpful and favorable image of Company
• Treat people fairly
• Confidentiality of Company information
• Continuously improve systems

• Serve as the technical expert for all after sale service issues involving electronic components for all  KNA product lines.
• Assist dealers to troubleshoot and repair scale and monitor components.
• Diagnose and repair electronic scale and monitor components. Maintain appropriate inventory levels of electronic repair parts.
• Review and process all warranty claims involving electronic components (i.e.: scales, weigh bars, virtual terminals, etc.).
• Maintain warranty records (complaints, service calls, and claims) and distribute related reports to applicable departments.
• Assist in the investigation of warranty claims by conducting failure analysis of returned components.
• Maintain good knowledge of the service and maintenance requirements and field issues of competitors products similar to electronics in KNA product lines.
• Assist with dealer training for scales and electronics.
• Participate in the Company s team process to develop and improve customer service.  

• An associate s or bachelors degree in agricultural mechanics or agricultural engineering technology is preferred.
• The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, and hydraulics.
• Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is preferred.