CLAAS

Technical Support Specialist COOP

• Provide technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying resolutions.
• Perform necessary repairs to assigned CLAAS products as required.
• Responsible for conducting assigned field test activities as required.
• Regularly prepare and present detailed technical reports of product performance and reliability issues to CLAAS Service, Product Management, and Engineering.
• Assist with completion of Product Improvement Programs and Campaigns as requested.
• Schedule dealer and customer visits as dictated and directed by the technical needs of the Field Support and Warranty Manager.
• Report customer and dealer visits and territory activity on a regularly scheduled weekly basis.
• Report results and variances daily.  Propose necessary actions and work closely with the Field Support and Warranty Manager.
• Periodic fabrication, installation, and instrumentation of parts for field validation
• Present test results to Service, Product Management, and Engineering group using both written and verbal communication.
• Support of Service office personnel by reviewing documents and manuals as well as other support activities in Omaha.
• Adhere to established company values, practices, policies and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations and standards.
• Demonstrate regular and punctual attendance at the assigned work location.
  • Note:  This position includes extensive travel - during harvest expect 80% - 100% travel; valid driver's license and passport are required
• Extensive stays of 1-3 weeks may be required in support of regional harvest activities.  During these times, 2 - 3 weekends away from home at a time is possible.

• Working towards a Bachelors' Degree with emphasis in a technically related field or equivalent experience - Agricultural based study, a plus
• Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
• Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
• Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
• Proficient computer use in MS Windows, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.