Configure, deploy, and maintain IT platforms, coordinating with requisite Cloud Server Administrators and Platform Solutions Architects advising on servers, storage, networking, and virtualization needs
Implement and optimize hardware and software configurations to meet performance and scalability requirements
Define, implement, and continuously improve observability solutions (metrics, logs, traces, health checks, alerts) to proactively monitor platform health and ensure system stability
Monitor platform performance and conduct regular analysis to identify, troubleshoot, and remediate bottlenecks and inefficiencies
Partner with security teams to embed security as a reliability concern, implementing secure-by-design and defense-in-depth practices across platforms
Collaborate with the security team to identify and mitigate potential vulnerabilities and risks
Engineer automation to eliminate manual toil, including platform provisioning, configuration, remediation, and routine operational tasks
Implement and maintain configuration management and desired-state tooling to ensure consistency, repeatability, and compliance across environments
Create and maintain comprehensive documentation for platform configurations, processes, and procedures
Respond to and resolve platform-related issues, collaborating with support teams and vendors as necessary.
Participate in on-call rotation to provide timely support for critical incidents.