Archer Daniels Midland Company (ADM)

Support Analyst

• Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different modules and technical components.
• Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
• Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
• Perform thorough testing including regression testing before releasing any solution for final user validation.
• Understand and follow ADM IT processes in performing all day-to-day activities.
• Understand ADM IT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool.
• Design and configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents.
• Provide technical input in support of audit requests, as needed.
• Follow regulatory compliance and Security standards.
• Partner with other process and system experts to identify and implement business process continuous improvements opportunities

• Minimum 5 years' of experience in IT Systems support
• Deep knowledge of IT System support covering complete end to end business processes
• Experience in FSCM, exposure in the area of Credit Management preferred
• Expert in Fl - GL, AR, banking, treasury and electronic Bank Statement processing preferred
• Strong design/analytics and configuration knowledge/skills for master data set up (BP, house banks, payment methods, banks determination, EBS posting rules etc.) preferred
• Experience in Banking Process like EBS, MT940, BAI2 etc., interfaces along with Fiori Apps preferred
• Knowledge of cloud applications and integration technologies
• Exhibit fast learning to understand country specific requirements (e.g. Tax, legal requirements & regulatory reporting)
• 3 years' experience in a support analyst role in a medium/large organization.
• Experience with 24x7 support covering all time zones , working with multi-cultural support teams spread across different geographies
• Experience with a full-lifecycle IT System implementation will be an added advantage
• Exhibits ability to work both in a team environment and independently
• Strong analytical, organization, time management, facilitation, and process management skills
• Demonstrated high level of written, verbal and interpersonal skills to communicate technical and non-technical information, ideas, procedures and processes.
• Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information
• Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed.
• Ability to effectively communicate to all levels of an organization how current trends and technology can address identified business needs and capabilities
• Interact and deal effectively with all levels of employees while maintaining a professional manner.
• Maintains a positive work environment through teamwork & conflict resolution
• Ability and willingness to travel by auto and air as needed to achieve business objectives
• Bachelor's degree related to Information Systems, Business or other relevant academic discipline.