Servicenow Administrator

Job Description

Your Responsibilities:

1. Platform Management:

Oversee the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform.

Ensure the platform is up-to-date with the latest patches, releases, and best practices.

2. Stakeholder Collaboration:

Collaborate with IT teams to integrate ServiceNow with other enterprise systems and tools.

3. Team Leadership and Mentorship:

Mentor a team of ServiceNow developers and administrators.

Provide technical guidance and support to team members and ensure adherence to best practices.

4. Process Improvement:

Identify opportunities for process improvement and automation within the ServiceNow platform.

Implement and maintain ITIL processes and ensure alignment with organizational goals.

5. Training and Documentation:

Develop and deliver training sessions for end-users and administrators.

Create and maintain comprehensive documentation, including design documents, user guides, and standard operating procedures.

6. Security and Compliance:

Ensure the ServiceNow platform is secure and compliant with organizational policies and industry standards.

Perform regular audits and assessments to identify and mitigate risks.

7. Performance Monitoring and Troubleshooting:

Monitor the performance of the ServiceNow platform and implement optimizations as needed.

Troubleshoot and resolve technical issues in a timely manner.

Your Profile:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Minimum of 5 years of experience in ServiceNow administration.

• Proven experience as a technical lead or similar role, with the ability to mentor a team.

• Strong knowledge of ServiceNow modules.

• Experience with REST/SOAP APIs, integrations, and data migration.

• ITIL certification is preferred.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

Preferred Skills:

• ServiceNow Certified System Administrator (CSA) and/or other relevant certifications.

• Experience with Agile/Scrum methodologies.

• Familiarity with cloud platforms and technologies.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.