Essential Duties and Responsibilities
- In addition to performing all required duties of a Grocery clerk, the Grocery Shift Supervisor assists with the management of the Grocery Department. The Grocery Shift Supervisor is responsible for stocking shelves, the dairy case, receiving and other areas of the department & store. He or she also performs the following duties (other duties may be assigned):
- Leads by example; models correct behavior and adherence to company policies and procedures.
- Assists with the coordination of sales promotion activities; prepares or directs workers preparing merchandise displays and advertising copy.
- Maintains shelf stock-orders and assures amounts of all orders so as to meet all customers’ needs.
- Learns to maintain high profit margin in accordance to the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management.
- Assures high quality and proper quantity through accurate ordering and receiving.
- Assures all items in the dairy box are well within their expiration date.
- Rotates stock to assure high quality, fresh merchandise at all times.
- Fills customer orders by obtaining items from shelves, freezers, coolers, bins, tables, or containers.
- Required to operate a cash register following established policies and procedures.
- Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms’ cash register procedures.
- Responsible for accurate balancing of cash register.
- Packages and handles customers’ groceries according to their preference - paper, plastic, or both.
- Offers/assists Customers with carry out service.
- Collects shopping carts from inside the store and from the outer perimeter of the store, parking lot and any other areas where needed. Keeps Floral Department free of hand baskets and shopping carts.
- Learns to manage proper displays in store entrance & end caps in accordance with Bristol Farms’ merchandising standards.
- Sets up displays and stocks shelves, coolers, counter bins, tables, freezers, containers, or trays with merchandise.
- Maintains & cleans shelves, bins, tables, and coolers.
- Accurately prices all merchandise by stamping, marking, or placing shelf tags/signs.
- Assures daily price changes are done accurately & completed before store opens; maintaining price integrity at all times.
- Monitors pull dates on all Grocery merchandise.
- Examines products bought for resale or received for storage.
- Responsible for all staff members practicing the same techniques and standards.
- Handles all customer complaints in such a manner to assure repeat business no mater the complaint.
- Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business.
- Documents all meetings & safety memos and obtains employee’s signatures as required.
- Assures all staff members receive monthly Safety News and other required communications.
- Follows safety work standards and reports any safety hazards to Store Director.
- Learns to conduct accident investigations and fills out paperwork within accordance to Cal Osha SB 198.
- Maintains a clean & safe work area at all times. Keeps aisles free of cardboard and overstock merchandise.
- Assists with arranging all equipment to be fixed and cleaned (with approval of Store Director.)
- At all times, meets and exceeds Bristol Farms standards in food, service, quality, and cleanliness.
- Follows the employee handbook at all times, especially on service standards and appearance.
Supervisory Responsibilities
Manages employees in the department. Carries out supervisory responsibilities in accordance with company policies and applicable laws. Other responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding employees addressing complaints and resolving problems.
Customer Service Skills
The Grocery Shift Supervisor is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Grocery Shift Supervisor is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.