DAIRY MANAGEMENT ADVISOR – CUSTOMER SUCCESS Location:New York, US | Full-Time | Hybrid – Home Office/On Farm smaXtec’s unique HEALTH MANAGEMENT system for dairy cows future-proofs dairy farming and boosts HERD HEALTH, REPRODUCTION & FEEDING management! We are expanding our team and are looking for an experienced Dairy Management Advisor who is tech-savvy and knowledgeable about cow health to help our customers boost their operational success with smaXtec’s technology.
Role & Responsibilities- Manages and supports installation of smaXtec on farm at our customer’s premises
- Utilizes system and data collection to analyze return on investment and proactively supports customer success and experience
- Builds and establishes long-term customer relationships and utilizing upselling potential
- Trains and supports customers with the implementation and use of our system
- Performs troubleshooting and collaborates with internal teams to resolve issues timely
- Provides solution-oriented and competent advice for a wide range of customer inquiries
- Presents and represents smaXtec at agricultural trade fairs and events
- Efficient use of our CRM system for daily work
What You Bring- A minimum of four years’ experience in the dairy industry, preferably as a herd manager or responsible for cattle health or feeding.
- Bachelor’s degree in Dairy Science, Animal Health, or related field preferred.
- Passionate about cows and the dairy industry.
- Enjoy being out in the field and having direct contact with farmers.
- Advanced knowledge of the dairy industry and cow health protocols.
- Valid driver's license and good driving record.
- Open to travel, including overnight travel, approximately 50% of the time in the US and internationally as needed.
- Enthusiasm for innovative agri-technologies and a good hands-on mentality, with a proactive, customer- and solution-oriented approach.
What We Offer - A dynamic and collaborative work environment where your ideas are valued, and your contributions make a direct impact
- Competitive salary and comprehensive benefits package, including health, dental, vision coverage, 401(k) and paid time off.
- A supportive team culture that encourages creativity, problem-solving, and continuous improvement
If you're a trusted advisor in herd health who is passionate about agri-technologies and excels in a fast-paced environment, apply today to join our team by clicking on APPLY TO THIS POSITION!