Customer Operations Representative - Purina Animal Nutrition

As stated in the Land O'Lakes Job Posting policy, all employees who post for an internal opening must inform their current manager at the time they apply.

Our growth relies on our extraordinary talent. Unlock your greatest potential at Land O'Lakes by continuing to make a difference, driving results and growing your career.

Customer Operations Representative - Purina Animal Nutrition

This role supports the Midwest Region which includes MO, IA, MN, WI, IL - You must be located in one of these 5 states. Hours: 8am-4:30pm CST.

We're looking for a person with a customer service mindset and high levels of empathy, poise, and professionalism. A passion for animals large and small is a bonus. The ideal candidate is a team player with a service-minded personality who enjoys interacting with people via phone and email.

Position Purpose:

This is a full-time role handling orders, inquiries, concerns, and requests about Purina products and services via phone, email, and fax.

Key Roles/Responsibilities:

Order Management:
Involves managing a set of customers from time-of-order entry to invoicing

Must have skills in problem solving, decision making, customer relationship, process development and improvement

Problem Solving and Decision Making:
Provides direction to cross-functional teams to meet customer fulfillment expectations, while ensuring company business processes are followed and appropriate cost and quality considerations are made

Identifies problems proactively, determines root cause and is responsible for driving resolution of all issues related to the fulfillment of customer orders

Owns individual decision making and coordinates collaborative decisions to ensure timely resolution

Customer Relationship Management:
Communicates, collaborates, and negotiates with internal and external customers and supply chain partners to manage service

Develops and owns customer relationships in order to anticipate customer needs and proactively provide service

Balances the need for business practice adherence vs. circumstantial exceptions

System Technical:
Skilled at working within and across multiple systems and understand how information inputs impact systems and business decisions

Proficient knowledge of Salesforce from all aspects, including account management, account maintenance, logging calls, building notes and contacts, and the ability to record and manage service requests

Proficient knowledge of our order entry systems, JDE E1 and SAP

Experience-Education (Required):
High School Diploma/GED

2 - 4 Years of comparable Customer Service experience

Proficient skills in Microsoft Office (Excel, Outlook, Word)

Other Desirable Traits:
4-year degree in Business, Communications, Ag or other related field

Effective communication (verbal and written)

Interpersonal effectiveness as an individual and in teams

Must be comfortable managing conflict while maintaining a high level of integrity and quality of work

Excellent organizational skills and attention to detail

Ability to prioritize, plan, and problem solve to deliver results

Experience in SAP

REQUIRES A QUIET, UNINTERUPPTED WORK ENVIRONMENT

This is an hourly role and will pay between $20-24/hr. In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges.

Grade:

N12