Essential Duties and Responsibilities|:
The Cheese clerk prepares goods by weighing, packaging, slicing; filling, stocking, checking code dates in the Cheese department. Assists customers with their request and answers questions by performing the following duties (other duties may be assigned):
- Serves customers in the Cheese Department by listening to the request and obtaining the desired product
- Answers the telephone and takes orders when necessary
- Itemizes prices for counter goods
- Maintains price integrity and proper weights and measures as mandated by California State Laws
- Proper use of slicer to cut weighable product required
- Wraps and/or boxes and labels product
- Accurately scales all weighable products, including the use of correct tares & codes to determine price as mandated by CA Weights & Measures
- Helps manage costs by controlling shrink and theft
- Sets up advertising displays or arranges merchandise on counter and tables to promote sales
- Cleans counters, display cases, and floors
- Maintains a clean and sanitary work area at all times
- Knows all cleaning chemicals authorized in the Cheese Department and understands proper usage
- Maintains the Cheese Department, including all cases, under current health codes and Bristol Farms standards on sanitation and cleanliness
- Follows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all leftover foods. Utilizes leftover foods before opening new product
- Inspects cheese during preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms stringent standards
- Follows safety work standards and reports any safety hazards to Cheese Manager and/or Store Director
- Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business
- May be required to work in other Food Service Departments such as the Café, Deli, & Catering Departments
- Follows policies set forth in the employee handbook at all times, especially on service standards and appearance
- Availability requirements include but are not limited to days, evenings, weekends, & holidays
- At all times, meets and exceeds Bristol Farms standards of excellence in service, quality, cleanliness, appearance & presentation
Customer Service Skills
Cheese Clerks are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Cheese Clerks are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.
Education and/or Experience
High School diploma or general education degree (GED).
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Mathematical Skills
Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation.
Knowledge of English
This is a customer service driven position. The candidate must have the ability to speak, read and understand English.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision.
Work Environment
While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually moderate & occasionally loud.