Fat Ice

Shipping & Receiving Lead (Inbound / Outbound)

Overview:Fat Ice is a leading producer of crystal-clear craft ice, designed to enhance any beverage program. We are looking for an experienced shipping and receiving professional who thrives in a fast-paced, collaborative environment and is ready to own inbound and outbound operations at our Austin, TX production facility. 

Job Description:The Shipping & Receiving Lead owns all inbound and outbound activity at our Austin facility, from receiving raw materials, packaging, and supplies to staging, loading, and shipping frozen finished product to customers, third-party cold storage warehouses, and our other locations. This person is accountable for the ERP record of every receipt and shipment: each transaction must be entered accurately and on time so that inventory, production planning, and customer service can rely on it. The role prioritizes safety, food safety, cold-chain integrity, and accuracy while adhering to company and regulatory guidelines. 

Duties: 

Inbound / Receiving 

• Receive all incoming deliveries (raw materials, packaging, and supplies) and verify shipments against purchase orders and packing slips for accuracy in quantity, quality, and condition. 

• Complete inbound trailer inspections (cleanliness, odor, pests, seal integrity, temperature) and document them on the receiving checklist. 

• Inspect goods for damage, defects, or inconsistencies; reject or place non-conforming materials on hold and report issues promptly to management and Quality. 

• Record rejected or returned materials and coordinate returns and credits with suppliers. 

• Organize and store all received goods in designated storage locations promptly and accurately, following FIFO (First-In, First-Out). 

Outbound / Shipping 

• Pick, stage, and load outbound orders against sales orders and transfer orders, verifying item, quantity, lot, and pallet configuration before the truck leaves. 

• Complete outbound trailer inspections, including confirming reefer trailers are pre-cooled to the required frozen temperature, and record load temperatures. 

• Prepare and verify shipping documents (bills of lading, packing lists, pallet labels) and obtain driver signatures. 

• Prepare, pack, and ship product samples to prospective customers, and share tracking information with the sales team. 

• Keep management and customer service informed of the status of all shipments and receipts, including delays, shortages, and exceptions. 

ERP & Inventory Control 

• Enter every inventory transaction in the ERP (NetSuite) in real time: item receipts against purchase orders, item fulfillments against sales orders, and transfer orders. 

• Maintain lot and date traceability for all inbound materials and outbound finished goods. 

• Keep the physical inventory and the ERP in sync: block counts at the beginning of each shift, a box and packaging count every Friday, and cycle counts and month-end physical counts as scheduled. Investigate variances and report them to management. 

• Monitor packaging and supply levels and communicate shortages, delays, or issues to purchasing and production before they disrupt the schedule. 

• Maintain accurate, audit-ready receiving and shipping records, including dates, supplier and carrier information, quantities, temperatures, and any discrepancies. 

Safety, Food Safety & Housekeeping 

• Check perishable and frozen items for proper temperature compliance and take appropriate action if deviations are detected. 

• Monitor storage conditions to ensure they meet company and regulatory standards for cleanliness and safety. 

• Always ensure proper use of PPE (personal protective equipment). 

• Operate equipment such as forklifts and pallet jacks safely and in compliance with company policies and local regulations (certification required). 

• Maintain clean and organized dock, receiving, and storage areas, ensuring compliance with food safety and sanitation guidelines. 

• Work closely with production, warehouse, quality, and customer service teams to ensure the timely availability of materials and on-time shipments. 

• Coordinate with quality control personnel to ensure all materials and finished goods meet company quality standards. 

Requirements:? 

• Be comfortable working part or all of your shift in a freezer—we’ll provide the cold weather gear!? 

• Stand for extended periods and perform repetitive movements such as bending, reaching, pushing, and pulling.? 

• Lift and carry up to 50 lbs. regularly. Reasonable accommodation may be made for individuals with disabilities.? 

• Follow OSHA safety guidelines, including proper handling of materials and equipment.? 

• Maintain situational awareness and adhere to company and regulatory safety protocols.? 

• No use of headphones or cell phones while operating the forklift.  

• Flexibility to work inside the freezer to assist with shoveling snow or helping on the packing side. 

• Employees must be available to work a flexible schedule, including overnight shifts, weekends, and holidays. 

• Shift lengths may vary based on production needs. Employees are expected to remain on-site as needed to complete critical tasks, which may extend beyond 8 hours. 

Qualifications and Skills: 

• 2+ years of hands-on shipping and receiving experience in a warehouse, distribution, or food/beverage manufacturing environment; frozen or cold-chain experience strongly preferred. 

• Required: proven experience using an ERP system to process inventory transactions (receiving against purchase orders, shipments/fulfillments, transfers, and cycle counts). NetSuite strongly preferred; SAP, Oracle, Microsoft Dynamics, Fishbowl, or a comparable ERP/WMS will be considered. Candidates should be able to describe the specific transactions they processed. 

• Experience preparing bills of lading and shipping paperwork; experience shipping parcels (UPS/FedEx) is a plus. 

• Strong computer skills, including Excel or Google Sheets, email, and handheld scanners or tablets. 

• High attention to detail and the discipline to keep the system and the floor in sync. 

• Familiarity with FIFO, lot traceability, and food safety programs (GMP, HACCP, AIB or SQF audits) is a plus. 

• A food handler’s permit (or willingness to obtain within 30 days of hire). 

• Experience operating forklifts, pallet jacks, or similar equipment (certification preferred). 

• Keep an open line of communication with management about breaks and mealtimes.? 

• Bring strong communication and people skills to the team.? 

• Stay calm and focused in time-sensitive or high-pressure situations.? 

• Be open to feedback—it helps us all improve and work better together.? 

• Look for ways to grow, learn new skills, and take on new challenges.? 

• Value teamwork, hard work, and a positive, inclusive work environment.? 

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Benefits:?? 

• Opportunities for career growth and advancement 

• Health, dental, and vision insurance (available to eligible employees) 

• 401(k) 

• Paid Time Off (PTO) 

• Parental Leave 

• Educational Reimbursement 

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Fat Ice is an equal opportunity employer.?