Temporary Deduction Resolution Specialist
Onsite: Hatfield, PA | 8am
5pm | Fulltime
Clemens Food Group is seeking a detail-oriented Temporary Deduction Resolution Specialist to support our Accounts Receivable team. This role is responsible for researching, validating, and resolving customer deductions and short payments in a fast-paced, high-volume environment.
The ideal candidate is analytical, organized, comfortable working in Excel, and skilled at investigating discrepancies from start to finish. You will partner with internal departments and external customers to resolve disputes, recover invalid deductions, and maintain accurate customer accounts.
What You?ll Do
- Research and validate customer deductions by reviewing invoices, pricing agreements, proof of delivery, remittance details, and other supporting documentation.
- Determine the validity and root cause of deductions involving pricing, shortages, freight, compliance, returns, and other claim types.
- Partner with internal departments and external customers to obtain documentation, resolve disputes, and recover invalid deductions.
- Process approved credits and repayments while ensuring deductions are accurately matched and documented in SAP.
- Reconcile deductions, credits, unapplied cash, and other discrepancies to maintain accurate customer balances.
- Manage a high-volume portfolio while meeting established productivity, quality, aging, and resolution goals.
- Analyze deduction activity to identify recurring trends, emerging risks, and process improvement opportunities.
What You?ll Bring
- High school diploma or equivalent required. Additional education in accounting, finance, or business is preferred.
- Demonstrated proficiency in Microsoft Excel, including sorting, filtering, PivotTables, and lookup functions.
- Strong analytical, investigative, and problem-solving skills.
- Excellent attention to detail, follow-through, and documentation practices.
- Strong written and verbal communication skills.
- Ability to organize and prioritize a large volume of transactions while managing multiple deadlines.
- Ability to work independently and collaborate effectively with internal teams and external customers.
Preferred Experience
- Two or more years of experience in Accounts Receivable, deductions, chargebacks, collections, or a related area.
- Experience researching commercial deductions, customer claims, and short payments.
- Experience working in SAP, CRM platforms, or similar business systems.
- Experience partnering directly with customers and cross-functional business teams.